FAQ — Reine Rouge
These answers are designed to make your experience with our brand effortlessly comfortable and exquisitely refined.
Each of our designs is created with the female silhouette in mind, so fit is especially important.
You can use our size chart or consult a personal stylist — we will guide you on how to take accurate measurements and select the perfect piece.
For custom-made orders, we work exclusively with your individual measurements.
Yes. Reine Rouge specializes in creating pieces that highlight your uniqueness — from delicate lingerie to haute couture swimwear.
We design custom pieces, select materials, and craft an item that exists in a single edition — made just for you.
Absolutely, for custom orders.
We are happy to adapt a design to your style: change the color, decorative elements, corset structure, embroidery, or cut details.
Ready-to-wear items cannot be altered, but we can recreate your favorite piece in a custom version.
We select only premium materials that reflect the brand’s aesthetic:
- ultra-fine lace
- high-quality corsetry fabrics
- natural, delicate textiles for loungewear
- crystals and hand-embroidery of the highest standard
Every material is carefully chosen to ensure a luxurious look and long-lasting wear.
To maintain the perfect look and fabric structure, we recommend:
- gentle hand washing only
- using mild detergents
- avoiding machine spinning
- drying flat, away from direct sunlight
Haute couture pieces require the utmost care.
- Returns are not possible, as lingerie is considered intimate apparel.
However, exchanges for a different size are available within 24 hours of receiving your order, provided the desired size is in stock and the item remains in perfect condition. - Custom-made items created specifically to your measurements and design cannot be returned or exchanged.
Production time depends on the complexity of the design:
- basic pieces — from 14 days
- hand-embroidered designs and haute couture swimwear — from 4 weeks
You will receive an exact timeframe when placing your order — we always provide realistic dates.
You can order online or contact a personal manager via WhatsApp or chat.
For custom pieces, your manager will guide you through every step — from concept to final product.
Yes. Reine Rouge ships worldwide.
We will select the optimal delivery method based on your location, timing, and preferences.
Of course.
We offer branded gift packaging and personalized cards so that your gift looks as luxurious as its contents.